Business Situation

• FNB facing high transport costs for ATM replenishment.
• Routing and scheduling done manually.
• Lack of visibility and control over billing from Cash In Transit (CIT) suppliers to ensure correct amounts are billed.
• There was also a need to provide some visibility into the routing, scheduling and billing process for the CIT provider.

Transnova's Role

• Analysis of FNB’s manual routing and scheduling processes.
• Analysis of the billing process.
• Implementing a TMS with the capabilities of reverse billing to ensure that FNB is billed the correct amounts.
• Reduce total distance travelled by CIT vehicles by giving the CIT truck an optimised sequence to visit ATMs thus reducing overall transport costs.
• TMS also has the ability to re-route in execution based on adhoc faults on ATMs that arise during the day.

Client Impact

• Route optimisation to reduce kilometres travelled by the CIT vehicle.
• Reverse billing functionality so that FNB gets billed the correct and accurate amount by the CIT providers.
• Reducing reliance on manual planning by Field Controller.
• Automation of the planning process for accountability and traceability.
• Achieved savings of greater than 10% of running costs over time and reduced kilometres.